Refund policy
We want you to be completely happy with what you buy from Velora-Vida. If something doesn't work out, no worries, we're here to help and make things right.
How Long Do I Have to Return a Product?
You have 30 days from the date of delivery to return an item. If it’s been more than 30 days, we won’t be able to accept the return, unfortunately.
What Can I Return?
We accept returns on most items as long as they’re in new, unused condition, with all original packaging and tags intact. We do ask that you don’t return anything that’s been used, worn, washed, or damaged.
Please note, we can’t accept returns on personalized or custom-made products. These are specially made just for you, and we hope you understand that they can’t be restocked or resold.
How Do I Return Something?
Just drop us a message at info@velora-vida.com with your order number and reason for the return. Once we confirm your return request, we’ll send you a return shipping label.
You’ll need to download and print the label yourself, then pack your item securely and send it back to us by mail using any reliable courier service. At the moment, we don’t offer pickups, so returns are done by post.
Who Covers the Return Shipping?
We don’t charge any restocking fees, but the cost of return shipping will be your responsibility. We always recommend using a trackable service so the item doesn’t get lost in transit.
Do You Offer Exchanges?
We don’t offer direct exchanges. If you want a different size or product, you’ll need to return the item (as long as it meets our return conditions), and then place a new order for the one you’d like.
When Will I Get My Refund?
As soon as we receive your return and inspect the item, we’ll process your refund within 7 business days. The refund will go back to your original payment method.
You’ll get an email from us once the refund has been issued. Sometimes it can take a few extra days for your bank or payment provider to reflect the refund in your account.
Need Help?
If you have any questions about your return or refund, we’re always here to help. Just reach out, we’ll make sure everything goes smoothly.
- Phone: +61 422 663 702
- Email: info@velora-vida.com
Thanks for shopping with us, and for giving us the chance to make things right if something didn’t go as planned. We really appreciate you.