Payment Policy

At Velora-Vida, we strive to make your shopping experience smooth and secure. Here’s what you need to know about our payment options and policies:

Accepted Payment Methods

We accept a variety of payment options to accommodate your needs:

  • Visa,
  • Mastercard,
  • American Express,
  • JCB,
  • Discover,
  • Diners Club,
  •  Apple Pay,
  • PayPal.

All payments are processed securely to ensure your information is protected.

Payment Security

Your privacy and security are of utmost importance to us. Our website uses the latest encryption technology to protect your payment and personal details. Rest assured, your data is safe when shopping with us.

  • SSL Encryption: We use Secure Socket Layer (SSL) technology to ensure all transactions are secure.
  • Payment Gateway: Our payment processing is handled by trusted providers to ensure reliability and protection.

Order Verification

To prevent fraud and unauthorized transactions, we may require additional verification for certain orders. If necessary, we will contact you via the email or phone number you provided during checkout.

Payment Authorization

When you place an order, the payment will be authorized at the time of purchase. Funds may be held temporarily by your bank or card issuer until your order is processed and shipped. You will only be charged once your order is confirmed and ready for shipment.

Currency

All transactions on Velora-Vida  are processed in Australian dollars.

Failed or Declined Payments

If your payment is declined, please double-check your billing details, card expiration date, and available funds. If the issue persists, contact your bank or payment provider for assistance.

Refunds

Refunds will be issued to the original payment method used during purchase. Please note that it may take a few business days for the refunded amount to reflect in your account, depending on your bank or card issuer. For more details, visit our Returns & Refunds policy page.

Need Help?

If you experience any payment issues or have questions about our payment options, feel free to reach out to our customer support team:

  • Phone: +61 422 663 702
  • Email: info@velora-vida.com
    We’re here to ensure your payment process is easy and hassle-free!

This Payment Policy covers everything your customers need to know about how payments are handled on your site. Let me know if you'd like to adjust or add any details!